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Diamond Resorts International Complaints - DISHONEST COLLECTION /FORECLOSURE

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Diamond Resorts International


Posted: 2009-10-23 by   kanga

Complaint Rating:  100 % with 3 votes
Diamond Resorts International are dishonest and after contacting the Court House and Prosecutor I will file a case against them.
They have collected from my credit card the sums of $1008, $1008, $31, 56$31, 56 for the MFees for two weeks i purchased from a private owner.
When the owner contacted DIAMOND RESORTS she was told her weeks were foreclosed.
They also will not deal with me as they say I am a third party yet they were more than willing to TAKE MY MONEY OFF MY CREDIT CARD.
My other two weeks Ipaid the fees for as well
The "legal counsel' sent me an email to say that they never sent my daughter registered letters. This again confirms the statement that 'Lawyers are liars!"
I showed the letters to the Resort Manager who told me his hands were tied and he couldn't do anything.
I still have never received any contracts for my first two weeks and we have no proof of ownership.
I also never was contacted about the sale for Sunterra to Diamond Resorts International.
The person who contacted me by email told me "Time is money and I will not waste any more time in contacting you'"
I was also told "The BAHAMAS comes up automatically when we type in your address on St Martin!'
They have to be stopped


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Diamond Resorts International Complaints - Rude & Lying

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Diamond Resorts International

Posted: 2010-03-16 by   Diamond Resorts Very Unresponsive

Rude & Lying
Complaint Rating:  0 % with 0 votes
Company information:
Diamond Resort
United States

I wrote Diamond on March 6, 2010 with no response asking them to transfer maintenance fees to San Luis Bay Inn. This was after I was told they were not yet transferred by Fairfield Management Resort. I paid club dues not recognizing until today Diamond collects maintenance fees for all locations except San Luis Bay Inn. I verified my account with Diamond showed $0 in maintenance fees dues in addition to club fees believing they were paid. Their site indicates they collect both. Nowhere on their site dso they indicate this policy is not applicable to San Luis Bay Inn. If you call the automated number, however, they indicate they are unable to take payment for San Luis Bay Inn. As a result of Diamond’s not specifying this deviation in policy, I owe a collection agency $649.49 for $240.92. One simple phone call or an explanation of the deviation in policy on their web-site would have handled this matter. Or for that matter, indicating what the fees were that I initially paid for.

Their response when I called Diamond Resorts this morning and pressed #0 (you can't get anyone from their corporate office). The person indicated to me that I should have known better. He told me “it has been years since Sunterra collected fees and that I didn’t haven’t my facts straight.” I told him that I have a copy of my VISA statement for 2009 showing otherwise—he hung it on me. Unfortunately, I find their people arrogant when they are ill-informed and make no effort to remedy their mistakes.

The collection agency said this also happens with RCI. They use the words maintenance fees and confuse people. In all honesty, owning a time-share is not worth it-- I find that I am dealing with people who don't care or not willing to help you. This is not the first time that Diamond has been so rude to me, or cost me money. I believe they do this to get more money from the collection agency.


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Diamond Resorts International

Posted: 2009-02-09 by   Lucas

Fraud and cheating
Complaint Rating:  96 % with 24 votes
Company information:
Diamond Resorts International
United States

My wife and I have ownership interests in the Flamingo Beach Resort and the Flamingo Beach Villas in Sint Maarten. These properties were acquired last year by Diamond Resorts International.

When we purchased the time share weeks the initial Maintenance Fees were set in the contract but the contracts were mute with regard to inflation but we were assured that the rates would follow the local inflation rates in St Marten. We have just received our invoice for this year and find that our fees have increased 34% and 42% respectively. When I expressed concern over the increase to Diamond Resorts International I was told to 'get a lawyer'.

If we do not pay the fees we forfeit the properties and our initial investments. We feel that the increase is unconscionable and intended to force owners to abandon their investment so that the properties can be resold.

We understand that a class action suit is being mobilized by a local law firm in Sint Maarten on behalf of owners to address the Maintenance fee increases and the purported use of capital reserves to pay debts. We have also contacted the Attorney General for our state. It is hard to imagine that firms like Diamond Resorts International can operate in such a heavy handed way.


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Diamond Resorts International


Posted: 2009-04-06 by   dissatisfied

Unfair business practices
Complaint Rating:  94 % with 18 votes
Company information:
Diamond Resorts International
Las Vegas, Nevada
United States
Phone: 8002797764

I purchased a timeshare with points I could use every year. I was told the fees would total less than $800 a year when I purchased the week. I have received bills in excess of $1300 and when I requested an accounting of taxes and fees to try to understand why the charges were so much than I was quoted at time of purchase, no one responded to my written communication even though I have documentation that shows my correspondence was received. There is no control over how much you will be charged once you purchase one of these units. The sales people will tell you anything to get you to purchase and you have no recourse. If you refuse to pay the huge fees, your credit will be ruined. It took me two months to get the phone number I have included so I could talk to someone who was no help what so ever. Stay away from this company as their business practices are horrible and you will be SORRY. Once you purchase you are stuck. The properties are never filled and some of them are old and in less than great condition and you can stay at them for a fraction of what you will pay in fees if you purchase.


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Our story is likely a familiar one to all of you. My wife and I bought a timeshare at the Diamond Resorts property in Sedona, AZ in 2008. We have yet to vacation on it, but have been hit with a 35% and 40% annual increase in maintenance fees, which we are required to pay in order to preserve the original investment (roughly $13, 000). These fee hikes have destroyed the value proposition for the original purpose (i.e., saving money on vacations), since the maintenance fees are now as much as we typically spend on our week of vacation. During the sales pitch, which centered on the cost saving of owning versus buying hotels in an environment of 10-15% yoy increases in vacationing costs, we specifically asked about the annual rates of increase in maintenance and other annual fees, and we were assured that these costs had and would continue to rise at low single digit rates. This was obviously was a fraudulent statement, which the customer service representative at Diamond said should not have been made. The problem is that Diamond is not taking responsibility for what is essentially a deceptive trade practice. Having attended multiple time share presentations, it is clear that all of them offer the same economic savings argument during the sales pitch--an argument that is made fraudulent in light of these fee increases. As an aside, I do not understand how these cost increases are approved, especially since Diamond claims that a subset of the owners (like my wife and I) have approved them. This could be another fraudulent statement, as I cannot imagine which owners would have signed off on such dramatic increases in maintenance fees. I am also willing and eager to join any lawsuit that is filed and hope that everyone posting here has also filed a complaint with the Nevada Attorney's General Office and its Division on Consumer Affairs (see http://ag.state.nv.us/complaints/complaints.htm).

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Sunterra / Diamond Resorts / Resorts West



Posted: 2008-03-27 by David LaRose  [send email]

Foreclosure without notification!
Complaint Rating:  98 % with 44 votes
Company information:
Sunterra / Diamond Resorts / Resorts West
Stateline, Nevada
United States
Phone: 1 877.374.2582

This is my third attempt to correct this grave error that has occurred - resulting in our apparent loss of ownership. We discovered this on our own, when considering booking a Sunterra resort in Scottsdale, AZ next week. We learned that over that past year our deed had a lien placed on it and then was foreclosed on in August (according to Douglas County records - even though we were told that it happened in Clark county). Here are the facts, as brief as I can be:

We have owned since 2003
Bought in Sedona, AZ - 5000 points
Ownership fully paid for
Used only 4 times
Had over 6300 points when our membership was "closed"
Continually received mailings, notifications, emails and bills from Sunterra
All bills paid
According to the dates in the legal system, we have been billed, communicated with, and paid fees even after we apparently lost our property
Our ownership cancellation was never reported to us - from Ridge Pointe, Resorts West, Sunterra or Diamond Resorts.

We have invested over $11, 000 for less than 4 weeks of travel, paid all membership fees and apparently missed maintenance fees after having never been billed. Our credit has been impacted without our knowledge and our asset has been taken from us - due to mistakes and lack of communication - between Resorts West and Sunterra/Diamond and the owner.

We have been told, "Sorry, we sold it." And, "yeah, we shouldn't have billed you; we'll reimburse your membership fees." We want our points and our good standing reestablished, with the opportunity to pay missed maintenance fees. We have outstanding credit and aside from our mortgage, have paid for all that we own in full. I share this because to reinforce the fact that we pay our bills and would have paid maintenance fees - we were never given the chance and someone needs to accept responsibility rather than blaming each other and/or the owner.

Please, someone "step up and make this right." This is a plea for various parties to work together to get our owner status restored, including our maintenance fees paid by us. I am hoping that upon review, all will recognize their mistakes, accept responsibility and collaborate to get our full ownership status with Sunterra/Diamond back ASAP - with the points we had when it was closed.

The above is the most patient and kind request I can make.


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